Refunds & Cancellations

1. Policy summary

MotusAI Labs LLC wants customers to receive the digital service they purchased. FencingAI customers may request a refund for an unused credit purchase within 14 calendar days. Credits already consumed by a completed digital service are generally not refundable, except where required by law or when we approve a remedy for a service failure.

2. Digital delivery

FencingAI sells digital credit packs. After a successful eligible payment is confirmed, the purchased credits are added to the approved customer account associated with the checkout. Nothing is shipped.

A FencingAI analysis is delivered after the customer submits supported footage, the service deducts the disclosed credits, processing completes, and the result becomes available in the customer’s account. Processing time varies with video length, quality, demand, and technical conditions.

3. Refunds for unused credits

You may request a full refund within 14 calendar days of purchase if none of the credits from that purchase have been used. Send the request from the email address associated with the account and include enough information for us to identify the transaction.

If an account holds credits from multiple grants or purchases, we may use transaction records to determine whether the specific purchased pack remains unused.

4. Partly or fully used credits

Once credits have been used and the corresponding analysis or AI chat service has been delivered, those consumed credits are generally non-refundable. If only part of a purchased pack has been used and you contact us within 14 calendar days, we may approve a proportional refund for the clearly identifiable unused portion after accounting for delivered services and any promotional credits.

We will provide any refund or cancellation right required by applicable consumer law, even if this policy would otherwise be more limited.

5. Failed analysis or service problem

If FencingAI deducts credits but an analysis fails to complete or the purchased digital service is not delivered because of a verified technical problem, contact support. After review, we will ordinarily do one of the following:

• Restore the credits used by the failed analysis.
• Reprocess the analysis without a second credit charge.
• Provide a replacement service of equivalent value.
• Issue a full or proportional refund where restoration or reprocessing is not a reasonable solution.

A result that differs from an athlete’s expectation is not by itself a technical failure. FencingAI outputs are automated estimates and are not guaranteed to be error-free.

6. Cancellation

FencingAI does not currently sell an automatically renewing subscription, so there is no recurring billing plan to cancel. You can choose not to purchase additional credits and may request account deletion through available account controls or support.

Video processing normally begins soon after a customer submits an analysis request. A submitted analysis cannot reliably be canceled after processing begins. If credits are deducted but the service fails, the failed-service terms above apply.

7. HaloRides

HaloRides does not currently accept card payments, sell paid subscriptions, sell ride fares, or offer paid credit top-ups. There is therefore no HaloRides card charge to refund or paid plan to cancel at this time.

HaloRides community credits are closed-loop, nontransferable, nonwithdrawable, usable only inside HaloRides, and not redeemable for cash. They are not eligible for a cash refund.

If HaloRides later offers a paid product, a product-specific price, delivery promise, cancellation rule, and refund process will be disclosed before payment is collected.

8. How to request a refund

Email support@motusai.org with the subject “Refund request.” Include:

• The email address associated with the FencingAI account.
• The approximate purchase date and amount.
• The Stripe receipt or checkout reference, if available.
• A short explanation of the request or technical problem.

Do not email a full payment-card number, card security code, password, or identity document unless support provides a secure and necessary method. We may ask for limited information to verify the account and transaction.

9. Review and refund timing

We aim to acknowledge a complete refund request within two business days. If approved, we submit the refund to the original payment method. The customer’s bank or card issuer typically controls when the credit appears; this commonly takes 5–10 business days after submission and can take longer in some cases.

We will email the decision or request additional information. A denied request does not waive any non-waivable right or the customer’s right to contact their card issuer, although we encourage customers to contact us first so we can resolve the issue directly.

Seller: MotusAI Labs LLC, United States
Support: support@motusai.org